Customer Support

Welcome to Washburn Support. Thank you for your interest in Washburn. We’re here to help.

For general questions, check out our official Washburn FAQ.

For information on older models, please check out our guitar archives located in our About Washburn section.

For product manuals and past catalogs, visit our manuals and catalogs downloads page.

If you are an international (outside of the United States) resident and require product support, please visit our list of International Distributors to find your local distributor. They administer all sales and service requests for their region.


Contact Washburn support for additional assistance:

For direct assistance with your Washburn instrument, please fill out the contact form below.

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Phone Support

For phone support, please call 1-800-877-6863. This is a call queuing system.
Hours of operation: Monday-Friday 9:00 am to 5:00pm CST.

**Due to a high volume of calls, you may be asked to leave a voice-mail with one of our service agents. We make every effort to follow-up within the same business day. Please leave a detailed message including your name, phone number, the model/product you are referencing, and a description of your concern.